Safe Shopping Options

Curbside Pickup at Retail Locations

We have COVID-19 safety measures in place, so you’re welcome to come browse in our stores, if you’d like. Employees and customers are required to wear masks and practice social distancing. See details below.

To help with social distancing, try our New Online Store for many standard items. For Curbside Pickup, Propane Fills, and items like Benjamin Moore paint that requires you to provide more information, we recommend our Order Form to have your order waiting or for delivery*.

All of our locations open and ready to serve you. As a designated essential industry, National Lumber, Babel's, and Kitchen Views locations are open and we feel that it's our duty to put every effort into serving you in whatever way works best for you. Be assured the National Lumber Family of Companies is following all recommended procedures to keep our customers and workforce healthy and safe.

Click for info from the World Health Organization

As of May 11, 2020:

All retail locations of the National Lumber Family of Companies require employees and customers to wear masks. This is in response to the May 1 update by Massachusetts Gov. Charlie Baker when he announced an executive order requiring all Massachusetts residents and essential workers to wear a mask or face-covering in public to guard against the spread of the coronavirus.

Similar announcements have been made for Rhode Island and Connecticut where the National Lumber Family of Companies does business.

If you do not have a mask, our retail stores have them available for purchase. Masks and other COVID Supplies are available at all our locations.

Remember, you also have the option of using Curbside Pickup when you order in advance by phone or using our New Order Form to have your order waiting for pickup, or for delivery*.

* Free delivery is available for orders of $250 or more within 5 miles of our store.

If your order is less than $250 (not including tax) there is a minimum delivery fee of $25 within 5 miles of our store.

For any deliveries more than 5 miles please call your local store for delivery price.

Delivery available weekdays only. Delivery fees subject to change.

Ongoing COVID-19 safety measures:

Payment arrangements will be handled when we get back to you to complete the ordering process.

Our 14 stores throughout New England are open, opening as early as 6:30am. During this health crisis, temporary store hours are in effect until further notice. Check here for store hours or get the store phone number to call ahead.

To minimize personal contact and respect "social distancing" we request that all customer orders for pickup be called in to your local store to have your order pulled in advance. You will be contacted within 2 hours, during business hours, and told when the order will be available to be picked up.

We are making deliveries of in-stock material within 24 hours.

We are increasing our inventories to make sure that you have what you need.

For our employees' safety, we are requesting that instead of cash or checks, customers use their existing House Charge account or credit/debit cards.

You can Request a Quote through our eShowroom.

Please use our regular Contact Form on our website to ask questions.

Join Our Email List to Stay Informed

We will update you about any changes that will impact our ability to provide services to you, as we continue to monitor the state and federal guidelines during this crisis. To receive such notifications via email, use the button link below or go to the Contact page on national-lumber.com for a link to sign-up for our email list, or update your preferences. At any time, you can update your profile or unsubscribe using the link provided at the bottom of every email.

Because of the COVID-19 pandemic, we are not planning to host any training classes until further notice. If you would like to be informed when store events and training classes resume, please sign up for our email list using the link above. Stay safe and well.

While looking forward to the end of this health crisis, we hope that each one of you see and embrace the good things in your lives.

Sincerely,
The Team at National Lumber Family of Companies

 

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